Parking Ops Enforcement Supervisor

Job Summary

Supervises and coordinates the work of parking operations and enforcement staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of functional responsibility for assigned area.

• Supervision (40%)
  • Supervises and provides leadership to parking services professionals ensuring employees, vehicles are deployed in a safe and effective manner.
  • Hires staff, evaluates performance, delegates day‑to‑day operations, recommends reclassifications / pay increases and initiates performance management and disciplinary action, if necessary.
  • Develops policies and procedures with campus departments and state agencies.
  • Serves as the liaison to the residential safety and security services for the campus by providing support & oversight to the employees, as directed. This includes but is not limited to parking policy enforcement operations and traffic management.
  • Conducts regular meetings with direct reports including professional staff and students, ensuring they are kept informed of relevant information as it pertains to their job.
  • Schedules work assignments and monitors staffing levels to ensure customer needs and business operation levels are met.
  • Directs the enforcement of parking regulations and the issuance of parking violation citations.
  • Maintains up‑to‑date knowledge of permit types, parking privileges, enforcement practices and the campus layout.
  • Ensures compliance with applicable departmental and university policies and procedures, including California Vehicle Code, UCSC Traffic & Parking Code, and rules and regulations that are relevant to position duties and tasks.
  • Develops, implements, and improves policies and procedures.
  • Drives a university‑assigned vehicle as necessary to perform job duties, following all applicable vehicle laws both on and off campus.
  • Must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work and promptly report actual and potential accidents and injuries.
• Program Development and Training (25%)
  • Develops, updates and implements program training manuals, schedules, standard operating procedures, deficiency reports, etc. for parking enforcement and traffic management employees.
  • Develops and enhances business processes, incorporating best practices and customer feedback.
  • Schedules the maintenance or replacement of citation hand‑held units, two‑way radio system, fire extinguishers, departmental vehicles and other essential equipment.
  • Provides new employee orientations and assigns training for new staff.
  • Assists in the planning and implementation of new or revised business processes.
  • Analyzes costs and resources associated with events; collaborates with TAPS Business Manager to best ensure accurate and timely billing.
  • Reviews and analyzes data, creates reports, summarizes information, identifies trends. May oversee operational budget.
  • Assists with event parking planning and execution, including traffic management duties as needed, for large campus events.
• Administration (35%)
  • Interacts with campus police and other campus stakeholders as needed.
  • Collaborates with information technology professionals in developing and maintaining websites capable of processing financial transactions.
  • Handles escalated complaints and public relations issues.
  • Identifies needed parking facility and signage improvements and submits work orders as requested; collaborates with PPDO units as needed and in compliance with Manual on Uniform Traffic Control Devices (MUTCD) standards.
  • Regularly creates and oversees maintenance plans for parking lot striping and curb markings.
  • Implements ongoing pay‑by‑app expansion and monitors field operations as needed.
  • Participates in budget preparation.
  • Reviews and analyzes data, creates reports, summarizes information, and identifies trends.
  • May oversee the operational budget.
  • Travels to meetings and required training both on and off campus as required.
  • Performs other duties as assigned or required to fulfill unit goals and objectives.

• Bachelor's degree in related area and/or equivalent experience / training.
• Broad…