Implementation Manager

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Slang.ai is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences.

, we believe how we build matters just as much as what we build. We foster a culture rooted in hospitality, ownership, and clarity, where every “Slangsta” feels valued, supported, and connected to the broader impact of our work in the AI‑powered future of restaurants.

Company

Summary:

Slang.ai is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. We foster a culture of innovation, inclusivity, and growth, ensuring that every “Slangsta” (employee) feels valued and connected to our broader AI‑driven impact.

What Your Experience Will Be: As an Implementation Project Manager you will play a crucial role in the successful onboarding of new clients. Your work will blend project management, client relationship management, and technical execution. You will collaborate with cross‑functional teams—Product, Sales, and Customer Experience—to ensure a cohesive customer journey. The role is remote and may require occasional travel for client visits or company offsites.

Why You Belong Here and How You Will Grow:  we value trust, humility, and a growth mindset. Your strong sense of ownership, pride in results, and curiosity will thrive in a collaborative and supportive environment that encourages learning, coaching, and career development. Weekly team training, 1:1 coaching, and company‑wide workshops help you find purpose and reach your fullest potential.

What Success Looks Like:

• Client Engagement
  :
  Establish and maintain clear communication with clients throughout the implementation process, ensuring they are informed and confident.
• Project Management & Execution
  :
  Deliver projects on time, within scope, and exceeding client expectations. Identify and mitigate risks, manage resources, and maintain stakeholder communication.
• Customization & Configuration
  :
  Develop detailed project plans, timelines, milestones, and risk‑management strategies while continuously improving processes.
• Training & Support
  :
  Deliver impactful training sessions and build a robust training framework integrated into the customer journey.
• Performance Tracking & Reporting
  :
  Track progress against milestones, ensuring tasks are completed on schedule and within scope.
• Client Relationships & Championship
  :
  Act as a trusted advisor, make strategic recommendations, and drive outcomes for customers.
• Continuous Improvement
  :
  Evaluate and refine onboarding processes to improve efficiency and client outcomes.

What You Will Bring:

• Experience:
  
  3+ years of onboarding or customer success experience with a proven track record of exceeding targets.
• Traits & Behaviors:
  Customer‑centric mindset, strong organization, attention to detail, time management, responsiveness, empathy, and cross‑functional collaboration.
• Adaptability:
  Thrives in a fast‑paced, evolving startup environment and excels under pressure.
• Coachability:
  Open to feedback, self‑motivated, and innovative in approach.
• Communication
  
  Skills:
  
  Strong written and verbal communication, active listening, assertiveness, persistence, persuasion, and high EQ.
• Preferred Experience:
  
  SaaS or hospitality (hotels or restaurants) experience is a plus.

How Work Affects My Life: Your role as an Implementation Manager shapes both your professional trajectory and personal well‑being. We offer competitive compensation, rewards, and benefits to reflect your value, helping you find meaningful work aligned with your personal goals.

• Health Insurance
• 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Vision Insurance

What Your Experience Will Be: As an Account Executive you will drive business growth by collaborating closely with Sales leadership and other teams—Product and Customer Experience—to ensure a cohesive…