Assistant Director, LONI Service and Operations

Location: Louisiana

Assistant Director, LONI Service and Operations page is loaded## Assistant Director, LONI Service and Operations locations:
0201 Fred

C. Frey Computing Services Building time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
May 14, 2026 (30+ days left to apply) job requisition :
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Title:

Assistant Director, LONI Service and Operations## Position Type:

Professional / Unclassified## Department:

LSUAM FA - ITS - TA - Louisiana Optical Networking Infrastructure (Lance Neal ))##

Work Location:

0201 Fred

C. Frey Computing Services Building## Pay Grade:

Professional##

Job Description:

The Assistant Director for LONI Services and Operations will report to the Executive Director of LONI, a statewide program of the Louisiana Board of Regents (BOR) and operated by Louisiana State University in Baton Rouge, Louisiana. This position will be responsible for delivering the services in the LONI service portfolio and for driving continuous service improvement.  The ideal candidate for this position will have an extensive background in data-driven analytics and proactively guiding all LONI units to help achieve strategic, service, and financial objectives.  

This position also leads LONI service management transformation using the latest technologies (ITSM) and ITIL process frameworks.  This position also oversees all financial, administrative, and communications responsibilities to support all aspects of LONI operations.  This position supports an aggregate annual expenditure and revenue budget of more than $12 million dollars. This position works with all levels of the organization to execute timely accounting, analysis, reporting, and accountability to the organization and communications to all relevant external stakeholders.
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* Job Responsibilities:

** Leadership:
Leads and oversees the performance and execution of the LONI Service Management process portfolio, establishes and ensures adherence to service level agreements, and improves services to align with business strategies.  Oversees process implementation for compliance with ITSM best practices and develop/ issue reports. Provides program and technical leadership to effective utilization of LONI's enterprise ITSM tool and also managing the efforts to improve existing service management processes.  

Provides vision and guidance for implementing and supporting field consulting engagements with LONI members.

Provides enterprise financial governance for LONI.  Defines financial strategies, builds operating budgets and near/long‑term models, supervises and develops staff, and delivers executive reporting that enables data‑informed decision‑making for a statewide program with a broad scope of stakeholders.  Provides strategic vision and leadership on all financial and programmatic matters for LONI.  Exercise budget authority and resource allocation to oversee compliance with process procedures, financial models, policies, and technologies to ensure quality standards are met.  

Ensures compliant use of federal, state, and self‑generated funds in alignment with ITS, LSU, and BOR policies and related statutes.

Ensures processes align with business and industry best practices to promote proper fit and adherence.  Oversees portfolio management, ensures usage of PMO best practices, and leads business process improvements across the organization.  Manages process design and process improvements to define policies and procedures, and to ensure accountability for efficiency and effectiveness.

Manages stakeholder communications that support financial and lifecycle service management.  Oversees executive updates and external billing communications.  Contributes to targeted campaigns positioning LONI’s value proposition, technologies, and governance to LONI members and partners.…