Center Operations Specialist

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Center Operations Specialist position is responsible for executing the day‑to‑day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high‑quality, self‑sustaining and cost‑efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food‑handling guidelines and regulations.
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.
• Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad‑hoc reports as required.
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow‑on.
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.
• Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and offpakket US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.
• Assist Center Operations Manager or higher‑level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials and supplies are available for all programs, events and activities. Serve as a programs resource to colleagues and oversee volunteer participation.
• Communicate key information to volunteers,…