Executive Director, Revenue Cycle and Business Operations

Executive Director, Revenue Cycle and Business Operations

Location:

Harahan, LA

The Executive Director will be a strategic leader responsible for advancing ambulatory revenue cycle (RCM), financial and technological advancement focusing on optimization, enterprise growth, and data‑driven decision‑making. The role focuses on developing and executing business strategies that align with growth priorities, leveraging analytics, AI related to business operations, and predictive modeling to identify revenue opportunities, control costs, and improve financial performance across outpatient operations.

The Director harnesses insights to guide strategic business planning, address challenges such as no‑shows and referral leakage, and position clinics for long‑term success. By driving financial and strategic transformation, the Director ensures sustainable growth, competitive advantage, and high‑value care for patients and communities. Responsibilities include achieving and maintaining high‑functioning patient accounting processes across the organization, developing and implementing patient accounting policies and procedures, ensuring data exchange across platforms, achieving financial performance goals (cash collections), maintaining integrity of financial reporting, and facilitating efficient operation of the Patient Accounting Department.

The role also involves strategic planning to achieve revenue and reimbursement goals, maximizing cash flow, ensuring compliance with federal and state regulations, identifying opportunities for financial improvement, formulating and implementing best practices, and maintaining fiscal responsibility for all revenue cycle activities. The Director sits on the Finance Committee and leads the Revenue Cycle Team, manages analytical reporting, mentors staff, fosters continuous learning, hires top talent, and aligns product, data science, infrastructure, vendors, partners, and executive stakeholders to drive innovation and technological decisions.

• Develop and execute business strategies aligned with growth priorities.
• Leverage analytics, AI, and predictive modeling to identify revenue opportunities and control costs.
• Harmonize patient accounting processes and implement policies to improve financial health.
• Ensure seamless data exchange across multiple platforms.
• Achieve financial performance targets, particularly cash collections.
• Maintain integrity of financial reporting and comply with federal and state regulations.
• Strategically plan to achieve revenue and reimbursement goals and maximize cash flow.
• Identify financial improvement opportunities and implement best practices.
• Serve on the Finance Committee and lead the Revenue Cycle Team.
• Manage analytical reporting, mentor staff, and scale operations with growth.
• Promote continuous learning, hire top talent, and maintain high technical standards.
• Collaborate with product, data science, infrastructure, vendors, partners, and executives to align applications and drive innovation.

• Demonstrated leadership, diplomacy, and relationship‑building skills.
• Excellent interpersonal, verbal and written communication, and presentation skills.
• Analytical reporting and staff benchmarking with accountability to outcomes.
• Proven problem‑solving, mediation, and negotiation skills.
• Strong overall technology foundation and understanding of the evolving landscape.
• Information Technology/Billing Software experience, preferably IDX, and familiarity with in‑house billing, accounts receivable systems, electronic medical records, interfaces with hospitals, payers, and third‑party clearing houses.
• Knowledge of governmental and private third‑party payer regulations, compliance issues, and insurance processing rules, accounting principles, ICD‑9/ICD‑10, CPT, and HCPCS.
• Knowledge of Fair Debt Collection and HITECH Policies.
• Experience compiling and analyzing data and producing focused reports for presentations to multiple stakeholders.
• Excellent organizational and time‑management skills.
• Ability to prioritize and manage multiple projects simultaneously and meet deadlines.

REQUIRED…