VoIP Solution Personal Injury Law Firm in Granada Hills, CA

Overview

A busy personal injury law firm in Granada Hills, CA, with 22 employees. The firm handled a high volume of client calls related to ongoing cases. They required a modern, reliable system with advanced call management and recording capabilities to improve client service and maintain accurate case records.

We deployed a cloud-based VoIP phone system with features designed for high-volume legal practices:

• Case management integration:Integrated the VoIP system with the firm's legal case management software, allowing staff to pull up client files based on the caller .
• Auto-attendant with directory:Implemented an auto-attendant to route client calls directly to the correct case manager or attorney, reducing wait times and improving efficiency.
• Secure call recording:Enabled recording of all client calls, with secure storage and easy retrieval, providing a reliable record for case files.
• Performance monitoring:Equipped the firm with real-time dashboards to monitor call volume, call handling times, and other key metrics, allowing them to optimize their operations.

The firm significantly improved its client communication and operational efficiency. The reliable VoIP system minimized dropped calls, and the integration with case management software streamlined workflows. The robust recording and monitoring features provided the firm with the tools to manage cases more effectively and ensure client satisfaction.

Omar Abdelfattah, Maria Izanhour