Service and Sales Technician

Job Title

Service and Sales Technician

1005 Jeffries Rd, Osage Beach, MO, 65065

Honest Abe's Home Services

Full-time

Honest Abe's Home Services is a leading provider of [industry or services, e.g., HVAC systems, automotive repairs, home appliances, etc.], committed to delivering top-notch service and innovative solutions to our valued customers. We pride ourselves on our dedicated team that shares a passion for excellence in customer service and technical expertise.

We are seeking a motivated and skilled Service and Sales Technician to join our dynamic team. In this dual role, you will be responsible for providing exceptional technical service to our customers while also identifying and promoting products and services that meet their needs. Your ability to troubleshoot issues, conduct repairs, and communicate effectively with clients will be pivotal in driving customer satisfaction and sales growth.

• Technical Service:
  • Perform diagnostic assessments, repairs, and maintenance on [specific equipment or systems].
  • Ensure all services are completed efficiently and meet company quality standards.
  • Maintain accurate records of service calls, repairs, and customer interactions.
  • Provide customers with clear explanations of services performed and offer advice on maintenance and equipment safety.
• Sales Functions:
  • Identify customer needs and recommend suitable products or services to enhance their experience.
  • Promote and upsell additional services or products based on customer requirements and preferences.
  • Achieve or exceed sales targets as set by management.
  • Assist in developing and executing sales strategies to increase revenue.
• Customer Engagement:
  • Build and maintain strong relationships with customers through effective communication and service.
  • Address customer inquiries and concerns promptly and professionally.
  • Follow up with clients post-service to ensure satisfaction and foster repeat business.
• Team
  
  Collaboration:
  
  
  • Work closely with the sales team to share insights on customer feedback and potential product improvements.
  • Participate in ongoing training and professional development to enhance service skills and product knowledge.
  • Collaborate with team members to streamline service processes and improve operational efficiencies.

• High school diploma or equivalent; technical degree or certification in a relevant field preferred.
• Proven experience as a Service Technician or in a similar technical role.
• Strong sales acumen with a track record of achieving sales goals.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong interpersonal and communication skills, with a focus on customer service.
• Ability to manage time effectively and handle multiple tasks simultaneously.
• Valid driver's license and clean driving record.

• Competitive salary and commission structure
• WE PAY A REFERRAL OF $1000 FOR EVERY TECH YOU HELP JOIN THE TEAM.
• Comprehensive benefits package, including health, dental, and retirement plans
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• Access to the latest tools and technology in the industry

To apply, please send your resume and a cover letter detailing your relevant experience to [insert application email or link] by [insert Final date to receive applications].

Honest Abe's Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.