Client Support Specialist

Continuum Cloud is seeking an EHR Client Support Specialist with expertise in clinical documentation and billing processes within the Electronic Health Record system. The role provides frontline support for product-related issues, including system configuration and troubleshooting, and serves as a liaison between customers and internal teams.

Must be a U.S. citizen or have valid work authorization. This role is remote; ideal candidates are located in the MT or PST time zones.

Continuum Cloud offers a spectrum of cloud-based software solutions designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, an HR & Payroll system, powered by DATIS HR Cloud, and a Patient Engagement Platform, powered by Cared For. Through these offerings, Continuum Cloud empowers organizations to provide high-quality care and deliver on their mission.

• Manage and troubleshoot 837/835 file processes, including rejections, payment posting discrepancies, and payer mapping.
• Investigate and assist in resolving errors in billing workflows and documentation that impact claims submissions and payments.
• Respond and resolve support requests via email, phone, and cases within processing guidelines.
• Troubleshoot a wide range of requests from workflow, configuration, integrations, and reporting related needs.
• Contribute to the knowledge base to improve the overall experience and effectiveness of how we communicate and share information about our product.
• Be proactive in identifying and following through experience gaps, whether process or product related.
• Educate customers on best practices to improve product adoption and success.

• Experience in medical billing with the ability to support workflow and end-of-year closeout practices.
• Track record of providing exceptional client experience, ideally with Electronic Health Records software clients.
• Knowledge of regulatory guidelines (e.g., HIPAA, CMS, payer-specific billing rules).
• Comfortability with cross‑collaboration and drive results.
• Excellent written and oral communication skills.
• Excellent organizational skills, detail oriented, ability to work on multiple tasks/projects simultaneously.
• Strong interpersonal and client‑facing skills.
• Excellent analytical, troubleshooting, and problem‑solving skills.
• Intermediate computing skills including experience with Microsoft Office, Salesforce, and webinar products.
• Self‑motivated and, alongside Continuum Cloud‑provided training, able to learn independently.
• Bachelor's degree or equivalent experience/training.

• Multiple medical insurance options.
• 401(k) plan with company match.
• Company‑funded Life, AD&D, and Disability Insurances.
• Flexible PTO program and 11 paid company holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level:
Entry level.

Employment type:

Full-time. Industries:
Software Development.