Overview
Are you passionate about agriculture and motivated to make a difference in your community? FCS Financial, a proud member of the nationwide Farm Credit System, is looking for a proactive and detail-driven Financial Services Specialist, Crop Insurance to support our members!
If you’re organized, customer-focused, and enjoy working with technical documents, this role offers a great opportunity to grow your career in ag finance.
What We Offer- Starting Salary: $40,000+, with opportunities to advance
- Strong Benefits: Competitive compensation and comprehensive benefits package
- Career Growth: Clear pathways for personal and professional growth
- Education: High school diploma required
- Experience: Customer service, technical documentation, and ag background preferred; crop insurance experience is a bonus
- Skills: Strong attention to detail, excellent communication, and a proactive mindset
- Potential office locations: O’Fallon or Union, Missouri. Position supports insurance operations across O’Fallon, Union, and Farmington branches.
- Position is classified as Non-Exempt under the Fair Labor Standards Act.
- Flexible scheduling considered after the initial training, based on qualifications and needs.
If you’re ready to support Missouri’s agricultural community and build a rewarding career, we’d love to hear from you, apply now!
Department
:
Marketplace
Reports To
:
Customer Services Team Leader – Insurance
Percentage: 35%
Document Processing
- Receives and tracks documents related to crop insurance policies
- Reviews documents for accuracy and requests additional information when needed
- Monitors process to ensure completion and compliance with internal and external requirements
- Data entry within AIP processing systems including mapping
- Generates reports to review accuracy and finalize processing
Percentage: 25%
Electronic File Management/Customer Relationship Management System (CRM)
- Scans documents into Document Management Program
- Verifies with CRM reports the proper conversion for each policy
- Sets up new contacts and updates contact records as needed
- Resolves discrepancies in CRM
- Purchases and retires stock through Cornerstone
Percentage: 25%
Customer Service
- Provides customer service through telephone, email and face to face interactions
- Coordinates with agent to schedule customer appointments
- Communicates with other insurance agents, approved insurance providers, Farm Service Agency staff and lenders to meet customer needs
Percentage: 5%
Insurance Claims Processing
- Enter customer claims with respective insurance companies
- Communicates with insurance representatives and/or adjusters to facilitate accuracy on claims
Percentage: 5%
Continuing Education
- Attends meetings, conferences and training sessions to understand changes to the crop insurance programs, processes and procedures and to attain and maintain a crop insurance license
Percentage: 5%
Mail Processing
- Processes incoming and outgoing daily mail
- Generates reports for bulk mailings
- Assists agent in reviewing reports for accuracy before mailing to customers
n/a
Other duties as assigned to meet the needs of the organization.
* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.
- 1 year of related experience
- Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
- Working knowledge of the agriculture industry
- General knowledge of Association financial operating systems
- General knowledge of how crop insurance works
- Ability to obtain Missouri Crop Insurance License
- Skill in listening and conveying awareness of a customer s problem or issue to find resolution
- Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
- Skill in prioritizing assignments to complete work in a timely manner
- Skill in gathering, compiling and organizing information
- Skill in utilizing time in an efficient and effective manner
- Skill in working as part of a team and collaborating with colleagues
- Skill in…
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