Customer Center Account Executive

MAJOR DUTIES & RESPONSIBILITIES

• Act as a counselor for our Chubb client’s insurance needs
• While working with clients, help identify gaps in coverage, discuss recommendations and make necessary policy changes as requested
• Effectively navigate multiple systems/applications to research, analyze and resolve client inquires and policy changes
• Ensure understanding of Chubb’s product line and how each benefits the client
• Work effectively in a team setting using professional interpersonal and communication skills
• Maintain performance and quality standards
• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standards.
• Complete assigned work and other duties as assigned

• Hold a Property and Casualty Insurance license (if applicant does not currently have one, that will be a part of the training curriculum). License must be obtained within 30 days.
• Associate degree or equivalent industry experience
• Personal lines operations, agency, underwriting and/or marketing experience
• Ability to think out of the box, when necessary, when tasked with a client issue or question
• Ability to drive results and innovate in a fast-paced environment
• Excellent client service skills, including oral and written communication
• Proficiency with Microsoft Office, specifically Word and Excel
• Excellent organization skills and ability to multi-task
• Ability to work independently in areas without defined workflows, as well as in a team environment
• Ability to handle multiple priorities within strict time constraints