IT Specialist II

Redwood Credit Union is seeking an IT Specialist II who will ensure the confidentiality, availability, and integrity of computing systems within the organization. The role requires a Certified A+ professional who provides computer support and first and second tier support of desktop equipment. Which includes providing superior customer service that meets the RCU service standards and values to team members of Redwood Credit Union.

• Follow department operations run books for the core computer system, network, phone, and desktop environments.
• Develop and maintain imaging system for workstations.
• Perform log and system reviews as well as operations and administration on all systems.
• Recommend improvements in efficiencies and effectiveness of network, phone, desktop, and computer operations.
• Communicate with IT management on projects, support, and future needs planning both in writing and verbally.
• Maintain documented network, computer and systems diagrams and integration cross references on all systems.
• Document all work and prioritize projects with Redwood Credit Union’s existing ticketing system.

• Maintain full operability of PC’s, hardware, software, and network services.
• Document and resolve both end user and network related problems.
• Prioritize problem resolution and daily schedule as work dictates.
• Maintain current printing, copying, and scanning devices and develop future growth plans.
• Plan and perform hardware and software upgrades and installs to accommodate growth, upkeep, and preventative maintenance of The Redwood Group.
• Ensure adherence to quality assurance standards internal to the department and external to end-users.
• Develop and maintain user guides and FAQs, network diagrams and procedures.
• Diagnose and repair/report PC, phone and/or network services issues.
• Support the collection/maintenance of The Redwood Group’s hardware and software asset inventory.
• Apply open and professional communication with all levels of staff while assisting in hardware and software support.
• Train with vendors to support new technology or enhance knowledge of current technology.
• Uphold established department service standards and organizational values.

• Employ industry security standards on PC and hardware.
• Ensure adequate patches and updates are applied to all systems.
• Respond and report to security issues involving hardware and software.
• Update core operating systems, as security flaws are presented/discovered.
• Apply changes as necessary in response to audit items.
• Solve outstanding security issues through research and management suggested options.

• Organize data room and surrounding areas and ensure cleanliness standards.
• Demonstrate current technological understanding in the execution of duties.
• Communicate and document project and support issue progress.
• Maintain technical proficiencies to support current and planned hardware, software, and network computing needs.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Licenses and Certifications The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field and a minimum of two years’ experience maintaining and administering computer systems in…