Child Support Information Systems Analyst I​/II; Humboldt or Trinity

INFORMATION SYSTEMS ANALYST I

Performs a variety of professional, technical and analytical duties in the design, oversight, coordination and operation of a department's automation system, including enterprise, client/server and desktop systems and networks. Duties include work in the areas of user and system requirements analysis, network administration and maintenance, and/or application development and maintenance.

Employees in this class work under close supervision, receive in-service training, and are given detailed instructions in the performance of duties related to designing, overseeing and coordinating a department's information systems. As requisite skills and knowledge are developed, greater independence is exercised and employees are expected to perform increasingly responsible and difficult assignments. Employees are expected to promote to Information Systems Analyst II after one year of satisfactory performance at the trainee level.

Information Systems Analyst I differs from the lower level class of Information Systems Technician in that the latter is more technical in nature, dealing with computer development and maintenance work focused more on operational problems. It also differs from the class of Systems Support Analyst, whose primary responsibility is as the main resource for statewide automated systems.

Information Systems Analyst II is the full working journey level class in the Information Systems Analyst series. Employees in this class are expected to be technically proficient in performing their assigned duties at a high level of independence under minimal supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Information Systems Analyst I, or, if filled from outside, require prior related experience.

• Oversees and coordinates the planning, development and use of the department's information systems and services, including enterprise, client/server and desktop computer systems and networks and telecommunications networks.
• Analyzes, detects, identifies and corrects technical problems and deficiencies.
• Installs and integrates personal computer software and hardware.
• Performs second-level help desk activities, providing more complex technical support on system software and hardware.
• Interprets county, state, and federal regulations to determine impact on assigned system functions; develops system modifications to ensure compliance with regulations.
• Monitors and collects data on system performance.
• Participates in developing, implementing, and coordinating operating policies and procedures related to the department's automated system.
• Consults with and advises staff and users on technical problems, legal and system requirements, and county policies and procedures that impact operation of the computer system; solves system problems; tracks reported problems through resolution.
• Authorizes system access to users.
• Confers with users to assess computer system needs, including software and hardware, network enhancements, connectivity, etc., and makes recommendations to management regarding purchases.
• Assists in planning for expansion and utilization of the computer infrastructure on a departmental level.
• Performs related duties as assigned.

• Manages the data communication network that links multiple computers and users, and also manages servers.
• Installs, configures and troubleshoots networked equipment including hardware, software and peripheral equipment.
• Evaluates and tests system and network upgrades.
• Monitors network traffic, performance and security and recommends changes to enhance services.
• Investigates, analyzes and resolves complex network related problems.
• Performs network administration, adding, modifying and removing user profiles and related permissions.
• Plans and coordinates the relocation of network resources and infrastructure.
• Designs, installs, configures and supports interconnectivity between a variety of electronic systems.

• Analyzes client…