Entry Level - Customer Success Manager

About Acrisure

Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. By combining cutting‑edge technology with top‑tier human support, we deliver customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

This role is offered in a hybrid work model 4:1 in the following cities:
Austin, TX;
San Diego, CA;
Atlanta, GA;
Grand Rapids, MI. Remote flexibility is available for exceptional candidates.

Full‑Time

Are you looking to start your career in Customer Success and Product Enablement? Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations. This entry‑level opportunity is designed for recent graduates or early‑career professionals who are passionate about technology and helping customers succeed.

You will receive comprehensive training, mentorship, and hands‑on experience with cutting‑edge tools to build a strong foundation for your career.

• Drive Adoption & ROI:
  Help Agency Partners use Acrisure’s technology ecosystem effectively.
• Educate & Enable:
  Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
• Support & Troubleshoot:
  Assist with technical issues, elevate bugs, and collaborate with internal teams to resolve challenges quickly.
• Build Relationships:
  Foster trust and long‑term partnerships with Agency Partners.
• Collaborate Cross‑Functionally:
  Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
• Measure Success:
  Track adoption, usage, and satisfaction metrics to ensure impact.

• Bachelor’s degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.
• Strong communication and problem‑solving skills.
• Passion for technology and helping customers succeed.
• Ability to learn quickly and adapt in a fast‑paced environment.
• Basic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus.

• Comprehensive training and mentorship to help you succeed.
• Clear career growth paths within Customer Success and Product Enablement.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.