Technology Support Specialist II or III

Compensation

Information Technology Services
Job #554160
Close Date: 03/05/26
Temporary, full‑time, non‑exempt, 12‑month pay plan.

The Technology Support Specialist provides advanced technical support to faculty, staff, and students. The role ensures effective, secure use of campus technology, manages multiple priorities, and delivers customized customer service. It designs, maintains, documents, and recommends technology upgrades, collaborates with ITS colleagues and campus partners, and promotes a customer‑centered service approach with a commitment to diversity, equity, inclusion, and continuous improvement.

• Provide technical support through in‑person, phone, email, virtual, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and security issues for computers, laptops, printers, mobile devices, and other equipment.
• Support classroom, lab, and AV technology (projectors, cameras, microphones, document cameras, HyFlex systems).
• Perform and coordinate repairs and replacements of computing and AV equipment.
• Escalate complex issues to advanced support teams when appropriate.

• Install, configure, and maintain desktop and laptop computers, mobile devices, printers, and peripherals.
• Complete software installations, updates, updates, patch management, and backups.
• Support computer deployments using standard configuration processes and tools.
• Perform system, application, and database maintenance to ensure stability and performance.
• Assist with technology asset inventory data entry.

• Evaluate and advise on technology needs for classrooms, labs, and campus spaces.
• Provide technical guidance on procurement, setup, and deployment of standard equipment.
• Recommend changes to improve efficiency and effectiveness.

• Create and maintain user documentation, FAQs, and training materials.
• Develop and deliver technology training sessions.
• Collaborate with ITS staff to maintain documentation for ITS services and procedures.
• Maintain accurate records of service activities via ticketing system.
• Communicate courteously and effectively with ITS colleagues and campus users.

• Provide constructive input to improve IT services and participate in team planning sessions.
• Participate in small or specialized technology support projects.
• Maintain current knowledge of emerging technology trends through ongoing professional development.
• Collaborate with ITS staff and campus users with excellent communication and responsiveness.

As required.

TSS II:

• Effective communication with a diverse population.
• General knowledge of IT systems, applications, and networks.
• Hardware and software troubleshooting expertise.
• Attention to detail and accuracy.
• Discretion and confidentiality.
• Work independently and as part of a team.
• Computer skills for responding to IT complaints and issues.
• Knowledge of network connectivity, server administration, and system troubleshooting.
• Consultative skills to assess user needs and provide appropriate support.
• Strong organizational skills to manage delivery and small projects.
• Strong communication and interpersonal skills to present technical information clearly.
• Strong analytical skills for evaluating technology and deploying updates.
• Direction and training skills for others.
• Proficiency in applicable software or technology systems.
• Knowledge of university policies, data needs, and privacy regulations.

Related to Major Responsibilities:

• Commitment to equity, inclusion, and cultural humility.
• Knowledge of Apple and Microsoft operating systems.
• Print management and printer deployment on Windows and macOS.
• Microsoft Endpoint Management (MECM) and Jamf.
• Application installation, configuration, and mobile device support.
• Endpoint vulnerability monitoring and remediation.
• Classroom technology knowledge, including HyFlex systems.
• Ticketing system usage.
• Workstation security knowledge.
• Windows registry manipulation.
• System…