IT Desk
Listed on 2026-03-04
-
IT/Tech
IT Support, Systems Administrator
Location: California
IT Support Technician – On-Site Job Description & Posting
Prepared by: Hossein Dadkhah, CIO
For review and posting by: Heidi Munroe, HR Manager
POSITION DETAILS:Job Title: IT Support Technician - On-Site
Employment Type: Full-Time, Permanent
Location: Regent Aerospace Corp.
- On-Site (Toronto, ON)
Reports To: President / Senior Leadership
Works In Coordination With: External Managed IT & Cybersecurity Partner (MSP/MSSP)
ABOUTTHE ROLE
Regent Aerospace is seeking a dependable, hands-on IT Support Technician to provide on-site technical and operational support. This is a full-time, physically present role that serves as the day-to-day IT point of contact at our facility, working in close coordination with our external managed IT and cybersecurity partner.
This is not a remote or hybrid position — your presence on-site is essential. In addition to IT duties, you may be assigned general operational tasks to keep your time productive throughout the full workday.
KEY RESPONSIBILITIES:- Set up, configure, and deploy computers, printers, and peripherals.
- Provide first-line helpdesk support for staff (hardware, software, connectivity issues).
- Escalate intermediate and advanced issues to the external MSP/MSSP team and serve as on-site hands for remote diagnosis and resolution.
- Manage IT asset inventory, equipment tracking, and basic documentation.
- Coordinate with the MSP team on scheduled maintenance, patching windows, and hardware replacements.
- Assist with onboarding/offboarding setup for new and departing employees.
- Support cabling, hardware moves, and physical infrastructure tasks as directed.
- Carry out additional operational or administrative tasks as assigned by management.
- 1–3 years of experience in an IT support or helpdesk role.
- Proficiency with Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint).
- Familiarity with basic networking concepts (IP addressing, Wi-Fi, printers).
- Experience with computer imaging and deployment tools.
- Strong communication skills and a reliable, professional attitude.
- Ability to work independently on-site with minimal supervision.
- CompTIA A+ certification is an asset.
The following functions are managed exclusively by our external IT partner and are not part of this position:
- Network administration, firewall, or switch configuration.
- Server management or virtualization.
- Cybersecurity monitoring, policy, or incident response.
- IT procurement decisions or vendor management.
- Infrastructure architecture or strategic IT planning.
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