Senior Finacle Application Support Specialist; Production & Enhancements

Company Overview / Employee Value Proposition

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2024 global revenues of €22.1 billion. Make it real |

The Senior Finacle Application Support Specialist will provide end‑to‑end production support for Finacle applications, including incident analysis, code fixes, SIT/UAT testing, deployment coordination, and continuous service improvement. The role requires strong Finacle CIF module expertise, cross‑team collaboration, and the ability to resolve complex production issues independently.

• Lead end-to-end management of Finacle production issues by investigating, diagnosing, and delivering code fixes to ensure timely resolution and system stability
• Analyze incidents and identify root causes for Finacle CIF and interface modules to implement effective workarounds and permanent solutions
• Plan, prepare, and execute SIT testing and UAT activities, supporting business users to validate application changes and enhancements
• Review vendor design documents and validate fixes to ensure alignment with business and technical requirements before deployment
• Coordinate source promotion and production deployment activities to maintain seamless application updates and minimize downtime
• Lead communication efforts during production incidents, SLA breaches, and major service disruptions by providing timely status updates to internal leads, stakeholders, and management
• Drive resolution of recurring issues through structured Incident and Problem Management processes to enhance production stability
• Identify performance gaps, operational inefficiencies, and process toils within Finacle applications and implement automation, performance tuning, and operational improvements
• Support Finacle customization and product configuration enhancements to meet evolving business needs
• Collaborate effectively with infrastructure teams, development groups, business users, and external vendors to resolve complex technical issues and improve service delivery
• Champion continuous service improvement initiatives to enhance system reliability and operational excellence

• Experience in banking operations or core banking systems to provide domain context for application support
• Exposure to automation tools, application monitoring tools, or performance tuning methodologies to optimize system performance