Desktop Support Engineer; WEST, Pioneer & Benoi
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-03-02
Listing for:
Consortium for Clinical Research and Innovation Singapore
Full Time
position Listed on 2026-03-02
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Location: California
Company Overview / Employee Value Proposition
NTT DATA Services Singapore Pte. Ltd. (Legacy Dell Services)
Job SummaryYou will provide technical support for Windows 10 environments, manage service tickets efficiently, and assist with branch and weekend support to ensure smooth IT operations.
Responsibilities- Support Windows 10 systems by troubleshooting and resolving technical issues to maintain user productivity
- Manage and resolve tickets using Tickets and Requests Tools while adhering to quality and SLA standards
- Apply knowledge of ticket and quality parameters to prioritize and elevate issues appropriately
- Communicate clearly and professionally with staff at all levels to provide effective customer support
- Follow detailed instructions carefully and maintain focus under pressure to meet service expectations
- Provide flexible support coverage for branch offices and during weekends to ensure continuous IT service availability
- Contribute to large-scale Windows migration projects when required, leveraging previous experience to support successful transitions
- Experience working on large-scale Windows migration projects
- Minimum of 3 years of relevant technical support experience
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