ServiceNow, Manager

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career.

We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the Service Now team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the Service Now platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the Service Now platform and its capabilities to offer strategic guidance and support to our clients.

CIO Advisory team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

• Serving as the key technical resource for the configuration, development, support, and maintenance of the Service Now platform. The successful candidate will have fluency In Service Now base platform, with the ability to learn and adapt to other areas of the platform per the needs of the engagement.
• Serving as primary technical point-of-contact for projects
• Leading the efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Defining technical solutions for architecture and design that are aligned with the client's business problems and Service Now implementation best practices.
• Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing.
• Provide both technical and non-technical training to clients for the implemented solutions as built on the platform
• Designing and develop solutions within the Service Now environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, business rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Providing advanced support for Service Now by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis
• Participating in the discovery sessions and process definitions with team lead and other developers

• Bachelor’s degree in information technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• Service Now Certified System Administrator (CSA) certification required. Other product CIS certifications preferred, but not mandatory.
• Minimum 8 years of relevant experience on end-to-end Service Now implementation experience will be preferred.
• Strong communication and problem-solving skills
• The ability to adapt to engagements by quickly learning functional, industrial, and technical concepts.
• Experience with key technologies relevant to Service Now integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. Non-mandatory.
• Experience with scripting in the Service Now platform using JavaScript.
• Deep knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution including a strong appreciation for understanding business contexts within technical requirements.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data…