ANALYST II

equal opportunity employer

the state of california is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

• job code #: jc-508040
• position #: -976
• working title: technical support analyst
• classification: analyst ii
• salary: $6,031.00 - $7,547.00 a (new to state candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable)
• shall consider: analyst i – $3,861.00 - $4,839.00 a
  analyst i – $4,181.00 - $5,233.00 b
  analyst i – $5,014.00 - $6,276.00 c
• # of positions: 4
• work location: united states
• telework: hybrid
• job type: permanent, full time
• work shift: 8:00am – 5:00pm
• work week: monday – friday

the employment development department (edd) is one of the largest state departments with employees at hundreds of service locations. For more than 70 years, the edd has connected millions of job seekers and employers in an effort to build the economy of the golden state. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.

Working at edd presents many opportunities. If you strive to make a difference, we invite you to seek a career with edd.

department website:

this position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the department and is subject to change as business needs arise.

join our team as a analyst i/ii: lead technical support for contact center operations!

are you passionate about technology and problem‑solving in a high‑impact, service‑driven environment? The disability insurance (di) branch is seeking proactive and detail‑oriented analyst i/ii in the technical support unit within the command center division.

in this critical role, you will perform the duties of an analyst who oversees technical and operational support for contact center systems and workforce management technologies, ensuring smooth operations, system optimization, and timely issue resolution. You will serve as a technical advisor and subject matter expert, troubleshooting complex problems, supporting field operations, and collaborating with internal teams, vendors, and stakeholders.

as a key contributor, you and your team will analyze system performance, provide actionable insights, and help implement enhancements that support the di branch’s mission of efficient and effective customer service delivery. This is an opportunity to play a central role in ensuring the reliability and optimization of essential contact center systems.

this position is eligible for hybrid telework, which may be subject to change.

this position is headquartered in the central office in sacramento. We will consider candidates who are located throughout the state of california. Employees may be assigned to report to another di office closer to their california residence. Travel expenses to and from the assigned headquarters/office are the responsibility of the employee.

position located at 1416 9th street, sacramento, ca 95814. The headquarters is located in downtown sacramento, near light rail; with multiple field office locations across the state of california.

effective july 1, 2025, specific bargaining units and associated excluded state employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the personal leave program 2025 (plp 2025) per month. For more details, please  to visit the california department of human resources website.

state application (std 678) is required. Resumes and/or cover letters do not take the place of the std 678. An application received without duties listed on the std 678 will not receive further consideration and may be excluded from the hiring process.

it is strongly…