Advanced Analyst

The Fraud & Safety Operations Analytics team is looking for an operations data analyst with a strong delivery record of working with several data sources for identifying, analyzing, visualizing and interpreting trends for solving high priority business problems. In this role, you will support the Fraud & Safety Investigation operations team to drive impactful results for us and be involved in the end-to-end project lifecycle right from problem definition to creating dashboards for sharing insights.

• Enable faster turnaround on operational metrics, reporting, and experiment readouts
• Strengthen detection, review efficiency, and enforcement visibility
• Support high-priority fraud and abuse operations analytics with immediate execution bandwidth
• Partner with Ops, Product, and DS to translate findings into actions
• Understand where the system is leaking (Entry ? Detection ? Review ? Enforcement ? Appeal analysis)
• Ensure the support org is running effectively at scale
• Connect ops actions to risk outcomes - Fraud Loss and Risk Monitoring
• Validate what’s working through experimentation and initiative measurement
• Governance and metric hygiene - Define, create and visualize metrics / dashboards for problem definition for tracking project success/workstream health
• Build strong relationships and trust with stakeholders, keeping them and their teams engaged in the project

• 5+ years in an ops data analyst or similar role in a high throughput organization
• High proficiency in Advanced SQL developing queries
• Experience building full workflow/funnel metric suits (in Customer Support/Operations a plus)
• Working knowledge and understanding of Forecasting techniques, Experiments, Causation & Correlation, and Statistical models
• Experience with Superset, Tableau, or similar BI platform (e.g. Salesforce) to develop reports and dashboards
• Ability to work independently with stakeholders, write requirements, and solve analytical problems in fast-paced, ambiguous environments
• Able to serve as a liaison between business and technical teams (e.g. AE/DE, Eng) to drive effective, timely solutions, insights to actions, that fulfill both strategic and operational needs
• Able to team effectively with others and build relationships at all levels, both within the team and with stakeholders
• Highly Preferred:
  Experience in Operations or Customer Support teams analytics