Business Insights Lead

Description

We are seeking a Business Intelligence Lead to join the Services revenue operations team. This role will be central in shaping how we measure, manage, and accelerate performance across acquisition, onboarding, and retention programs. You will build foundational dashboards and data frameworks, enabling the team to operate with clarity, speed, and confidence. Your insights will directly inform C-level decisions and help define how we scale Services.

• Performance Measurement & Insights
• Design, build, and maintain dashboards tracking acquisition, onboarding, and retention program performance.
• Develop and maintain KPIs and scorecards that provide real-time visibility into business health and funnel performance.
• Analyze funnel conversion rates, drop-off points, and program effectiveness, making recommendations to improve impact and efficiency.
• Executive Decision Support
• Synthesize complex data into clear, actionable insights for C-level executives and senior leadership.
• Deliver concise, data-backed narratives that frame opportunities, challenges, and outcomes. Provide regular business performance reviews, including forecasts, pacing, and gap-to-goal analysis.
• Data Infrastructure & Automation
• Build and scale automated reporting pipelines to reduce manual effort and increase accuracy.
• Partner with engineering and data science teams to ensure data quality, availability, and integrity.
• Own SQL-based querying, data wrangling, and transformations for complex datasets.
• Business & Program Support
• Support cross-functional teams (Rev Ops, Field Ops, Marketing, and other teams) with ad hoc analysis and insights.
• Create scalable frameworks for program evaluation and reporting.
• Partner with program managers to identify the right success metrics for pilots and new initiatives.

• 5+ years of experience
• Advanced proficiency in SQL for querying and transforming large datasets.
• Strong Excel and Google Sheets skills (modeling, pivot tables, scenario analysis, data visualization).
• Familiarity with BI tools (Tableau).
• Experience with data automation and workflow tools (e.g., Airflow, dbt, or similar).
• Comfort with data engineering concepts (schemas, joins, pipelines, ETL).
• Strong analytical and critical thinking skills, with the ability to translate data into clear business insights in written format.
• Excellent written and verbal communication skills; able to “tell the story” behind the numbers.
• Proven ability to distill complex analyses for non-technical, senior stakeholders.
• Experience building or analyzing sales funnels (acquisition ? conversion ? retention).
• Familiarity with growth, marketing, or operations analytics.
• Understanding of marketplace dynamics and supply/demand balance is a plus.
• Experience with program evaluation and ROI measurement.
• Preferred skills:
  • Prior experience in a high-growth or platform/marketplace business.
  • Familiarity with Rev Ops or services/sales program management.
  • Comfort working in a fast-paced, ambiguous environment where speed and clarity matter.
  • Bachelor’s or Master’s degree in Business Analytics, Data Science, Economics, or a related field.

• $92.19 – 103.45/hr W—2