Enterprise Operations Center; EOC Specialist

Job Title:
Enterprise Operations Center (EOC) Specialist

Right to hire 3-6 months

40+ hours a week In-Office Position

The Enterprise Operations Center (EOC) Specialist is responsible for monitoring and maintaining the organization’s technology infrastructure to ensure optimal performance and availability. This role involves real-time monitoring, troubleshooting, and collaborating with other IT teams to resolve incidents. The EOC Specialist plays a critical role in maintaining technology stability and providing support for technology-related problems.

• Monitoring:
  Continuously monitor technology systems, servers, and applications to detect and resolve issues promptly.
• Incident Response:
  Respond to incidents, perform initial troubleshooting, and escalate issues to higher-level support when necessary.
• Troubleshooting:
  Diagnose and resolve technology problems, including connectivity issues, hardware failures, and performance bottlenecks.
• Documentation:
  Maintain accurate records of incidents, changes, and resolutions in the ITSM system.
• Reporting:
  Generate and analyze technology performance reports to identify trends and areas for improvement.
• Collaboration:
  
  Work closely with other IT teams to ensure seamless technology operations and support.
• Training:
  Stay updated with the latest technologies and best practices and participate in ongoing training and development.

• Education:
  
  Associate or bachelor’s degree in computer science, Information Technology, or a related field.
• Experience:
  
  Minimum of 2 years of experience in IT operations or a related role.
• Certifications:
  
  Relevant certifications such as CCNA, CompTIA Network+, CompTIA A+, ITIL, Microsoft, or equivalent are preferred.
• Skills:
• Strong analytical and problem-solving abilities.
• Proficiency in technology monitoring tools and technologies.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and a proactive approach to technology management.

• This position requires shift work, including evenings, nights, weekends, and holidays.