Epic Cadence Application Coordinator

Epic Cadence certified analyst to perform full scale assessment of current scheduling system and workflows, providing a recommendation for improvements, changes, and project plan to optimize the current Custody Health Services scheduling performance and processes.

• Assess current workflows and system functionality across operations.
• Collaborate with Operations to define options, constraints, and requirements.
• Propose alternative solutions with recommended approaches and time frames.
• Rebuild workflows aligned to agreed requirements and standards.
• Provide training and go-live support for new workflows and functionality.

• Review existing workflows, SOPs, and system configurations.
• Conduct stakeholder interviews (Operations, IT, Compliance, Training).
• Map “as-is” processes, pain points, handoffs, and data flows.
• Evaluate technical and operational constraints (e.g., role-based access, facility policies, Custody alignment).
• Produce a gap analysis and prioritized improvement list.

• Facilitate workshops to capture functional/non-functional requirements.
• Define acceptance criteria and measures of success.
• Draft up to three solution options (including “no-regrets” quick wins), with pros/cons, effort, risk, cost, and timeline.
• Recommend a preferred approach and implementation plan.

• Update system configuration, roles, and permissions to support redesigned workflows.
• Create test cases and execute configuration/unit testing.
• Coordinate User Acceptance Testing and incorporate feedback.

• Assist Instructional Designer () to develop role-based training (User, Supervisor, Administrator).
• Assist  production training assets: quick-start guides, job aids, videos, and knowledge base articles.
• Assist with delivery of instructor-led sessions (onsite/virtual) and train-the-trainer, if needed.
• Establish plan for post-go-live support channels and office hours.

• Plan cutover (communications, blackout windows, rollback plan).
• Support go-live across designated facilities.
• Monitor adoption, performance, and error rates.
• Requirements & Options Report: Requirements, evaluation matrix, solution options, recommended approach, high-level timeline.
• Design Artifacts: To-be workflows, configuration specifications, data/role mappings.
• Release Plan: Cutover checklist, communications, risk/rollback plan.
• Final Report: Outcomes vs. success criteria, recommendations, sustainment plan.

• Discovery & facility walkthroughs
• Requirements workshops & options analysis
• Workflow redesign & configuration
• Go-live;
  Actual schedule will be finalized after Discovery; multi-facility deployments may phase by cohort.

• Facilities: (2) Adult correctional facilities.
• Clearances: Contractor personnel shall meet background checks and clearance requirements per facility policy (e.g., compliance, fingerprinting, badge issuance).
• Onsite Protocols: Adhere to safety, equipment restrictions, contraband policies, and escorted movement rules.
• Data Handling: No sensitive data leaves premises without authorization; encryption at rest/in transit; least-privilege access.
• Devices: Only approved, hardened devices; disable prohibited peripherals; follow facility network access procedures.
• Customer: Provide access to systems and SMEs, approve deliverables, schedule facility access, and coordinate internal communications.
• Contractor: Lead analysis, design, configuration, training, and release support; maintain documentation; report status and risks weekly.

• Timely access to environments and stakeholders.
• Decision availability and UAT sign-offs.
• Change management support from Customer (comms, leadership sponsorship).
• Third-party system vendors participate as needed.

• Requirements documented and approved.
• To-be workflows implemented and tested with