IT Specialist; Franklin

Overview

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Saronic is seeking a skilled and proactive IT Service Desk Specialist with a strong background in both traditional IT support and manufacturing technology environments. This role provides critical day-to-day technical support for a mix of office, lab, and production floor systems, ensuring uptime and reliability across our distributed and fast-paced operations. The ideal candidate combines technical depth, excellent problem-solving skills, and hands-on familiarity with supporting users and systems in both corporate and manufacturing settings.

• Provide IT support for hardware, software, and network issues—including desktops, laptops, servers, printers, and mobile devices—across corporate and manufacturing environments.
• Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.).
• Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication.
• Assist with setup and maintenance of network configurations—routers, switches, firewalls, and VPNs—within both office and production areas.
• Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance.
• Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace).
• Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding).
• Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments.
• Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency.
• Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies.
• Maintain accurate documentation within the ticketing system (e.g., Jira, Service Now, or equivalent).
• Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability.

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
• 3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment.
• Strong troubleshooting skills across hardware, operating systems (Windows, macOS, Linux), and network components.
• Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles.
• Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools.
• Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs).
• Experience using helpdesk/ticketing systems and asset management platforms.
• Excellent communication and customer service skills; able to translate technical details into accessible explanations.
• IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable.

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

• Medical Insurance:
  Comprehensive health insurance plans covering a range of services. Saronic pays 100% of the premium for employees and 80% for dependents.
• Dental and Vision Insurance:
  Coverage for routine dental check-ups, orthodontics, and vision care. Saronic pays 100% of the premium under the basic plan…