Technical Support

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned.

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls.
• Ability to maintain confidential business information.
• Ability to respond to customers in a timely and effective manner.
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook).
• Ability to work independently with minimum supervision.
• Ability to work under pressure.
• Strong troubleshooting, problem-solving, and team player mindset is a plus.
• Proactive and enthusiastic to excel.

• Domestic and/or International Travel may be required (up to 25%).
• Willing and able to work additional hours when needed.
• Bend, lift, open and move product and related office items varying in weight up to 30lbs.

• 1+ Years of Professional Experience in technical support or related areas.
• Experience in the security system industry is highly desired.
• A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required.