Digital Experience Senior Analyst

Covered California has an exciting opportunity to join our new Digital Eligibility & Enrollment team as a Digital Experience Senior Analyst. In this role, you’ll help improve our online eligibility and enrollment self-service experience and shape how millions of Californians access quality health coverage.

This role is ideal for someone with strong experience analyzing user journeys, identifying opportunities to improve digital processes, and translating consumer feedback into actionable recommendations. We are seeking collaborative and solutions-oriented professionals who can review eligibility and enrollment processes, work with cross-functional teams, and support improvements that make our online portal easier to use and more accessible.

Apply today!

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Policy, Eligibility, and Research Division.

2/23/2026 @ 11:59 pm PST

Application, Resume, and Statement of Qualifications (SOQ)

• Experience translating business goals and customer needs into clear digital experience strategies and actionable requirements to improve self-service user experiences.
• Experience using KPIs, customer insights, and user feedback to identify problems, define success metrics, and support continuous improvement efforts.
• Experience working collaboratively with policy, operations, customer service, UX/UI, technical teams, and leadership to improve digital services and workflows.
• Strong verbal and written communication skills, including translating business needs into functional requirements and communicating with stakeholders.
• Experience gathering, refining, and documenting program or product requirements for digital features or consumer-facing improvements.
• Knowledge of human-centered design, iterative improvement methods, and supporting prioritization of enhancements across cross-functional teams.

• Analyst II OR III - CalHR

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit

• To apply to this position, review this advertisement and complete your application via Cal Careers at:
  Cal Careers
• Please send any questions regarding the application process and/or position to
• New to state civil service employees are typically hired at the minimum of the salary range