IT

Location: Rogersville

Information Technology

FULL TIME-CORPORATE OFFICE

Reports Directly to:

Larry Hayward

Pyramid Foods Team Objective:

Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices!

Daily Objectives:

* Responds to telephone calls, email, and personnel requests for technical support.

* Successfully diagnose, troubleshoot, and resolve software and hardware problems

* Assure continuity of the computer system for all system users.

* Install selected software and hardware products.

* Repair hardware as necessary and work closely with service vendors to ensure continuity of service.

* Investigates and resolves software and hardware problems of computer users.

* Stay abreast of the latest developments in information technology.

* Recommend changes in software and hardware to improve computer capabilities.

* Provide technical assistance and advice to users local and remote, as needed.

* Assist in implementing practices that will more effectively utilize information technology resources.

* Maintains efficient and reliable backup and recovery procedures and systems.

Skills:

* Proven technical support skills

* Excellent verbal and written communication skills

* Logical approach to problem solving

* Ability to manage multiple priorities and technical support problems