Customer Support Engineer - Europe

About ZEDEDA

ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestration solution, simplifying the security and remote management of edge infrastructure and applications EDA ensures extensibility and flexibility by utilizing an open partner ecosystem with a robust app marketplace and leveraging an open architecture built on EVE-OS, from the Linux Foundation.

ZEDEDA delivers instant time to value, has thousands of nodes under management and is backed by world-class investors with teams in the US, Germany and India. For more information, visit

Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you are responsible for delivering frictionless and smooth deployments to our Fortune 500 customers. Deployments run over a period of 12-24 months during which you develop trusted technical relationships with our customer and also take the initiative to update documentation, write better procedures, create a video. Deployments are technically complex and will present you with technical challenges calling upon your best troubleshooting and analytical competences.

Next to your technical focus you also coordinate cross-functional deployment activities. You are an energetic self-starter fully committed to our customers’ success by putting yourself in our customer’s shoes and constantly striving to make sure they can use our product to the best of its and their ability.

• 8+ years experience supporting technical end-user
• 8+ years experience supporting technical end-user
• Excellent troubleshooting and root-cause analysis skills
• Proven technical writing skills
• Project management skills
• Excellent communication and written skills (English)
• Handling of hardware appliances and configuration of UEFI/BIOS
• Linux system administration & advanced Linux troubleshooting
• Python programming and Shell Scripting (both optional)
• Management of network adapters, interfaces
• Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
• Networking troubleshooting competence using ping, trace route, netstat, iptables, tcpdump and analyzing packet captures
• Operate and troubleshoot SSH; secure tunnels
• Familiar with both Type 1 and Type 2 hypervisors
• Troubleshoot hypervisors, including performance
• Deploy and manage Docker containers
• Certified Kubernetes Administrator (CKA), preferred
• Configuration of Azure or alternative clouds
• Practical operation of Swagger
• Setup and configuration of APIs such as Postman and Terraform

Pay & Benefits:
Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company. The base pay range is dependent on your skills, qualifications, experience and location for this role.