IT Technician - Concord, CA; On-Site

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Full-time 40 hpw Full-Time Concord Administration Office, Concord, CA, US

Planned Parenthood Northern California (PPNorCal) is seeking an IT Technician in our Concord Admin . This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

This position is currently represented by SEIU Local 1021.

Monday: 8:30am - 5:00pm

Tuesday: 8:30am - 5:00pm

Thursday: 8:30am - 5:00pm

Friday: 8:30am - 5:00pm

Saturday: 8:30am - 5:00pm (rotating)

Responsible for providing remote and on-site end user support and software, hardware, and network assistance. Relies on experience and judgment as well as pre-established procedures and instructions to identify, research and resolve technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution. Maintains other peripheral equipment, such as printers, switches, telecommunications (Shore Tel and cell phones) in good order.

Installs, modifies, and makes repairs to hardware and software systems. Performs minor system administration functions, project planning, software implementation and end user training.

include the following. Other duties may be assigned.

• Provides onsite support to staff at designated Health Center/office locations and checks in regularly with health center staff to ensure technology needs are being met.
• Creates and manages new user accounts in Active Directory/Exchange, EPIC, Raiser’s Edge, and Great Plains. Assigns account security permissions appropriate as per user role and title.
• Orders information technology equipment and supplies through approved vendors. Uses purchase order procedures to track approved purchases and submits appropriate paperwork to supervisor for approval and payment.
• Updates the Inventory Database with adds, moves, and changes to the IT inventory for PCs, thin clients, laptops, cell phones, printers, faxes, monitors, software, and telecommunication equipment. Accountable for maintaining an accurate inventory of all equipment for assigned locations.
• Troubleshoots and resolves issues with Citrix Xen Desktop, thin client, and related technologies in the health Centers.
• Installs computer hardware and peripheral components such as monitors, keyboards, printers, scanners and disk drives at health centers and administrative offices.
• Creates system install images and uses the golden image for installation of multiple workstations and laptops.
• Maintains and administers devices adds/moves/deletes on wireless networks and ensure device integrity on the wireless networks.
• Installs software onto workstations upon user request and funding approval. Loads only licensed and approved software onto company provided equipment.
• Responds to helpdesk calls, emails and in-person requests. Remotely troubleshoots hardware and software issues. Refers trouble tickets to Tier-3 support for further research and investigation when appropriate.
• Setup and troubleshooting of RFID devices for staff in health centers with single sign-on using Imprivata.
• Regularly updates customers on the status of their tickets and service requests. Updates Track-It tickets as per current departmental SLA, with a meaningful update on current status. Documents roadblocks and progress on tickets even though work effort may not yet be completed. Provides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Provides telecommunication support for voice-over-IP (Shore Tel) system, and iPhone or other…