Director, Technology Account Management

Location: O'Fallon

Director, Technology Account Management page is loaded## Director, Technology Account Management locations:
Purchase, New York:
O'Fallon, Missouri time type:
Full time posted on:
Posted Yesterday job requisition :
R-268059
** Our Purpose
*** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
*** Title and Summary**### Director, Technology Account Management### Overview:. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and for the customer’s overall operational relationship with Mastercard. That is the TAM team member must have a thorough understanding of the customers’ business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons heavily with additional team members (Advisors, Product, Marketing, etc.)

and with Mastercard’s Operations and Technology division as new opportunities or issues are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas.

• Identify opportunities to grow Mastercard and customer revenue utilizing existing technology capabilities or through innovation and development of new capabilities and presenting leads to the Account team.
Role:  
• Coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.  
• Identify and deliver against customer and Mastercard business and corporate objectives,   opportunities, and commitments.  
• Provide Voice of Customer into proposed product development initiatives and rule changes.  
• Build, grow, and manage operational and technical relationship with Key Accounts in market.  
• Oversee Mastercard activity related to the technology design and implementation of customer   projects to ensure customers’ and Mastercard’s needs are met.  
• Grow and manage close working relationships with customer's executive- and decision-making-   level contacts.  
• Identify customer needs and arrange for training and communication of operational enhancements.  
• Drive customer and internal staff to ensure customer's compliance with all Mastercard technology  enhancements  
• Ability and willingness to provide off-hours support to customers as needed      All

About You:

• Driver mentality, ready to hunt for optimizations and revenue opportunities.

• Extensive knowledge of credit, commercial, small business and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.  
• Extensive knowledge of Mastercard Debit and Commercial Payments systems and platforms is preferred, including Smart Data and InControl.  
• Ability to work effectively across all segments of Mastercard and customers’ organization.  
• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.  
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities.  
• Project management and implementation skills required; technology and operations related skills required.  
• Extensive account management experience with outstanding interpersonal and negotiation skills.  
• Strong analytical/problem solving and planning skills.  
• Articulate and creative, adept at delivering stand-up presentations.  
• Must possess solid knowledge of the business drivers, technology solutions and players, best practices employed across all segments, regulatory implications, Mastercard…