Service Process Analyst

The company built on breakthroughs.
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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications.

The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

The Service Now Process Analyst is responsible for ensuring successful delivery and optimization of Service Now solutions across enterprise environments.

• Collaborate with stakeholders to gather and refine requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain technical documentation.
• Coordinate with cross-functional teams for project success.

• Strong understanding of Service Now architecture and workflows.
• Experience with integrations and data migration.
• Excellent communication and stakeholder management skills.
• Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, Sec Ops, GRC, App Engine Studio

• Minimum 3-5 years of hands‑on Service Now experience.
• Experience in large‑scale enterprise implementations.
• Leadership experience managing cross‑functional teams.
• Strong ITIL and digital transformation background.
  
  Proven track record of delivering complex Service Now projects.

• Bachelor’s degree in computer science, Information Technology, or related field.
• Required:
  
  ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework).

Your well‑being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

Company‑wide bonuses and long‑term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.

As part of our commitment to your financial well‑being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long‑term financial goals.

Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company‑sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family.

Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at