ServiceNow PPM Implementation Specialist
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-01-20
Listing for:
Prosum
Full Time
position Listed on 2026-01-20
Job specializations:
-
IT/Tech
Systems Analyst, IT Consultant, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
Service Now PPM Implementation Specialist (PM / Business Analyst)
Pay Range: $55–$60/hour
We are seeking a motivated Service Now PPM Implementation Specialist to lead the configuration, deployment, and adoption of the Service Now Project Portfolio Management (PPM) module. This hybrid Project Manager / Business Analyst role will collaborate with IT, business stakeholders, and end users to maximize the platform’s value for project, portfolio, and operational work management.
Key Responsibilities- Lead end-to-end Service Now PPM implementation and configuration
- Translate business requirements into technical solutions within Service Now
- Configure core PPM features: project tracking, time entry, demand management, resource management, and portfolio/financial planning
- Conduct workshops, gather requirements, and develop functional specifications, process flows, and use cases
- Serve as liaison between technical teams and business stakeholders
- Develop and deliver training programs; drive user adoption and change management
- Optimize platform usage, streamline processes, and create dashboards and reports for project, resource, and operational visibility
- 3–5+ years as a Business Analyst or Project Manager in enterprise system implementation
- 2+ years hands-on Service Now PPM (ITBM) experience
- Strong understanding of Service Now capabilities, configuration, and best practices
- Knowledge of project management methodologies (Waterfall, Agile), portfolio/resource management, and ITSM concepts
- Excellent written and verbal communication skills
- Service Now CSA or CIS – PPM certification
- Experience with other Service Now modules (ITSM, CSM, HRSD)
- PMP, PMI-ACP, or equivalent project management certification
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