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ServiceNow PPM Implementation Specialist

Job in California, Moniteau County, Missouri, 65018, USA
Listing for: Prosum
Full Time position
Listed on 2026-01-20
Job specializations:
  • IT/Tech
    Systems Analyst, IT Consultant, IT Business Analyst, IT Project Manager
Salary/Wage Range or Industry Benchmark: 55 - 60 USD Hourly USD 55.00 60.00 HOUR
Job Description & How to Apply Below
Location: California

Service Now PPM Implementation Specialist (PM / Business Analyst)

Pay Range: $55–$60/hour

We are seeking a motivated Service Now PPM Implementation Specialist to lead the configuration, deployment, and adoption of the Service Now Project Portfolio Management (PPM) module. This hybrid Project Manager / Business Analyst role will collaborate with IT, business stakeholders, and end users to maximize the platform’s value for project, portfolio, and operational work management.

Key Responsibilities
  • Lead end-to-end Service Now PPM implementation and configuration
  • Translate business requirements into technical solutions within Service Now
  • Configure core PPM features: project tracking, time entry, demand management, resource management, and portfolio/financial planning
  • Conduct workshops, gather requirements, and develop functional specifications, process flows, and use cases
  • Serve as liaison between technical teams and business stakeholders
  • Develop and deliver training programs; drive user adoption and change management
  • Optimize platform usage, streamline processes, and create dashboards and reports for project, resource, and operational visibility
Required Qualifications
  • 3–5+ years as a Business Analyst or Project Manager in enterprise system implementation
  • 2+ years hands-on Service Now PPM (ITBM) experience
  • Strong understanding of Service Now capabilities, configuration, and best practices
  • Knowledge of project management methodologies (Waterfall, Agile), portfolio/resource management, and ITSM concepts
  • Excellent written and verbal communication skills
Preferred Qualifications
  • Service Now CSA or CIS – PPM certification
  • Experience with other Service Now modules (ITSM, CSM, HRSD)
  • PMP, PMI-ACP, or equivalent project management certification
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