ServiceNow Program Director

Job Description

As a Service Now Program Director, you will play a key role and will be managing a talented group of Solution Architects, Platform Architects leading Service Now transformation programs. This team is responsible for driving, through best-in‑class program management, you will be instrumental in delivering some of the most innovative and cutting‑edge technologies, products to market.

Must Have skills:
Program Management, PMP, Scrum Master, CIS CSA

• Establish and maintain standard project management methodologies, governance structures, and best practices across the organization
• Performance monitoring
• Track and report on portfolio performance, key performance indicators (KPIs), and other metrics to guide data‑enabled outcomes for the executive team
• Risk and change management

Qualifications:

PMP, Scrum Master, Service Now Certified System Administrator (CSA), or Service Now Certified Technical Architect (CTA) preferred. ITIL Knowledge:
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to Service Now capabilities Project Management:
Experience with agile methodologies and managing large-scale Service Now implementations Leadership And Communication:
Strong leadership abilities with experience managing cross‑functional teams, guiding developers, and liaising with stakeholders at all levels.

Salary Range: $180,000-$240,000 a year