Day-Services Enterprise Architect

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines strategy, execution and partnership to accelerate digital transformation outcomes for large public and private organizations worldwide. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test, validate innovative technology solutions for the best business outcomes and deploy them at scale through its global warehousing, distribution, and integration capabilities.

With nearly 12,000 employees and more than 55 locations worldwide, WWT’s culture, built on core values and leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

The Day‑2 Services Enterprise Architect leads Day‑2 Support and Managed Services engagements and cross‑functional technical teams on programs and projects during the pre‑sales process and transition into production. The Day‑2 Services Enterprise Architect is responsible for technical and consultative communications with WWT Sales, Engineers, Architects, and customers for projects.

The Day‑2 Services Enterprise Architect assists the Sales Enablement and Day‑2 Leadership during Day‑2 services engagements and works with leads and other cross‑functional teams on complex customer projects. The Day‑2 Services Enterprise Architect is a technical and business outcome leader that will provide oversight and alignment between WWT Engineers, Architects, and the customer technical or business leaders for projects.

The Day‑2 Services Enterprise Architect may be assigned to lead customer‑facing Day‑2 services projects of varying size and complexity that will often include the development of project deliverables (examples include presentations, solution options, plans, strategies, designs, assessments, and business case analyses). When the Day‑2 Services Enterprise Architect is designated the Solution / Technical leader, they will combine with PMO leadership to form the “Two in the Box” model, a vital part of the WWTs approach to driving successful project outcomes.

• The Day‑2 Services Enterprise Architect understands all client scopes and objectives. They will be the one solution / technical voice facing the client externally and the escalation point internally for WWT employees, Partners, and Contractors during the pre‑sales and transition period.
• The Day‑2 Services Enterprise Architect will partner with the Day‑2 Leadership and PMO counterpart to resolve Risks and Issues upon identification.
• The Day‑2 Services Enterprise Architect is accountable for resolving technical Risks and Issues in their project using their background and the array of resources available within WWT.
• The Day‑2 Services Enterprise Architect holds staff, contractors, and partners responsible for ensuring that The WWT best practices and templates are followed and delivered to the customer.
• The Day‑2 Services Enterprise Architect will review deployment documents, technical assessments, and other technical outputs to ensure a correct and consistent tone is delivered as defined by “One Voice.”

• Technical / Line of Business contact between WWT and customer from the beginning to the end of the transition into production, ensuring the team meets the customer’s desired outcomes.
• Demonstrated ability to carry out architecture activities and methodologies leading to comprehensive discovery, analysis, and technical/business recommendations.
• Advanced communication skills, including business/technical writing and presentations.
• Advanced ability to present in-depth technical solutions.
• Self‑motivation with the ability to motivate and energize a project team.
• Drive to exceed customer…