Student Assistant

Under close supervision and in a learner capacity, the incumbent will assist in performing a variety of tasks to support the Computer Operations Unit. The incumbent will maintain phone support with law enforcement entities, internal and external clients, and provide technical support services such as resetting network and LEAWEB passwords, session time-outs for legal staff, re-connection of California Law Enforcement Telecommunications System lines that indicate down, and troubleshooting network equipment and data center system/application problems.

The incumbent will also perform input/output functions within the printer room; this may include printing to Sharp high speedprinters, Xerox, Printronix line printers, and continuous form bursters.

You will find additional information about the job in the Duty Statement.

Please access this link for information on benefits afforded to employees who work for the State of California -

• Ability to follow specific policies and procedures in a 24 x 7 x 365 work environment.
• Ability to monitor various systems and applications.
• Perform help desk functions as related to the troubleshooting and account maintenance.
• Effectively communicate with law enforcement agency personnel for system performance, availability, and network issues.