System Support Specialist State of California - Department of Public Health

Job Description and Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating customer-focused solutions that are responsive and agile, supporting a modern infrastructure, tools, architecture, and standards to effectively provide efficient services following service-level agreements. The Information Technology Services Division (ITSD) leverages data and technology to create sustainability across CDPH by creating efficient solutions that meet customer expectations and reduce waste, as well as creating innovative solutions, strengthening partnerships and collaborations, and embracing technology.

Under direction of the Information Technology Supervisor (IT Sup) II and/or Information Technology Manager (ITM) I, Chief, Informatics Data Exchange and Applications Section (IDEAS), the Information Technology Specialist (ITS) I performs a wide variety of tasks on complex statewide systems and projects including, on-premise and/or in-cloud including, but not limited to, requirements gathering, designing, developing, testing, implementing, and supporting of business and technical solution.

The ITS I serves as a subject matter expert in the maintenance and support of on-premise and/or in-cloud systems; troubleshooting and fixing issues; providing production support and maintenance for mission critical systems, technical system configuration and upgrades; performance tuning; problem resolution; and collaborating with stakeholders and vendors in support of system functionality and enhancements as well as integrated testing of systems.

Works with diverse technical and non-technical personnel and management at local, state, and federal levels to provide support on system website, manage certificates and data‑exchange protocols.

The ITS I performs duties within the Software Engineering, Client Services, System Engineering, Business Technology Management, and Information Security Engineering domains.

This position may be required to work outside of work hours as needed to support mission critical systems.

This is a reposting of JC-496815 to increase the candidate pool; previous applicants do not need to reapply. Your application is still in consideration.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

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You will find additional information about the job in Duty Statement.

Final Filing Date: 1/26/2026

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