Service Operations Manager iGaming

We are partnering with a fast-growing iGaming technology company operating a real-money, high-traffic gaming platform used by players across regulated markets in the U.S. This is a full-time Service Operations Manager role supporting a modern, cloud-based platform built on Linux, microservices, CI/CD pipelines, and real-time monitoring tools. You’ll play a critical role in keeping a 24/7 live gaming environment stable, compliant, and scalable while working closely with Engineering and Operations teams.

This role sits at the heart of the platform you’re not just reacting to incidents; you’re shaping how live services are run. The #1 feature of this opportunity is ownership: ownership of incident response, change governance, and the bridge between engineering velocity and operational stability. We’re looking for someone who thrives in fast-moving, high-impact environments and enjoys turning chaos into control.

You’ll gain deep exposure to modern Dev Ops practices, regulated real-money systems, and senior leadership decision-making all while maintaining strong work-life balance in a mature, well-funded organization that values operational excellence.

• 5+ years of experience in Service Operations, IT Service Management, or Platform Operations
• Strong background in incident, change, and problem management
• Experience supporting 24/7, high-availability production systems
• Hands‑on experience with ITSM tools (Service Now, Jira Service Management)
• Ability to coordinate cross‑functional teams during high‑pressure incidents
• Excellent communication and stakeholder management skills

• Experience in iGaming, sports betting, fintech, or regulated industries
• Familiarity with Dev Ops or SRE principles
• Experience working with cloud‑based platforms (AWS, Google Cloud Platform, or Azure)
• Knowledge of regulatory environments (UK MGA, or U.S. state regulators)
• Vendor and third‑party SLA management experience

• 70% Red Hat Linux
• 30% Windows Server 2010

• 50% Hands On (incident management, change coordination, service monitoring)
• 25% Management Duties (process ownership, reporting, vendor management)
• 25% Team Collaboration (Engineering, Dev Ops, Compliance, Operations)

• Competitive base salary
• Bonus eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Generous Vacation Time
• Stock Options
  Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.