EUC Engineer

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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

The End-User Computing administrator ensures that World Wide Technology employees and contractors have performant, secure, and easy-to-use computing devices via managed platforms. EUC Administrators perform strategic projects, maintenance, and top-tier support in a highly collaborative team environment to manage and optimize our endpoint platforms, including virtual desktops, Windows, macOS, and mobility, making WWT a great place to work for all.

• Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
• Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS
• Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation
• Create and maintain documentation for fellow administrators, Service Desk, and end users
• Assist in patching enterprise end-user devices with OS and third‑party application updates
• Evaluate and define hardware standards
• Manage TEM (Telcom Expense Management) platform
• Manage Mobile Phone Contracts, Billing, Usage and equipment ordering with multiple suppliers
• Identify technical problems within EUC systems and work independently to determine solutions
• Work closely with other teams in IT to provide root cause analysis and resolve systemic end‑user issues
• Work closely with the Global Service Desk to drive process enhancements and efficiencies
• Establish and maintain effective working relationships with management, coworkers, vendors, and customers
• Provide support as needed
• Be a part of the on‑call and support rotation
• Work on projects and tasks as assigned

• Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology preferred
• Bachelor’s Degree in Arts/Sciences (BA/BS) Information Systems preferred
• Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science preferred

A minimum of 8 years’ progressive experience in a related field preferred

• 5 years or greater experience in system administration
• Experience troubleshooting end‑user hardware, software, and driver issues

None

• Adept at learning new skills and cutting‑edge technologies on the fly
• Strong customer service skills
• Accomplished scripting with at least one language, i.e. Power Shell, Batch, Shell, or Python
• Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix
• Expert OS administration and configuration…