IT Operations Manager

To be a team member at ADB Companies, you must be ALL IN to support the company’s mission, vision, and values.

We are a customer‑centric partner providing innovative solutions. The safety, well‑being, and career growth of our team members are the benchmarks of our success.

Manager, IT Operations
Classified:
Exempt

ADB is a nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer‑centric approach has ensured long‑term relationships with commercial clients, service providers, and government organizations. We recognize our team members as our greatest asset and prioritize their safety, well‑being, and career growth. Our ALL IN culture focuses on Safety, Wellness, Learning, Diversity and Inclusion, and community giving.

• Manage day‑to‑day IT operations within the Service Desk and IT Engineering functions, overseeing ticketing systems, support workflows, and SLAs to maintain operational excellence.
• Track and communicate key metrics for service delivery, uptime, and incident resolutions, using data to recommend and drive improvements.
• Mentor Helpdesk and IT Engineering staff, fostering a collaborative environment that encourages knowledge sharing, continuous training, and career growth.
• Act as the escalation point for all technical issues, modeling a problem‑solving mindset, developing documentation, and training support staff.
• Coordinate operational project work, including system upgrades, maintenance, and technology rollouts with minimal disruption to business.
• Maintain monitoring, incident management, and disaster recovery protocols to safeguard business operations.
• Oversee system maintenance and patch management, prioritizing security and reliability.
• Provide strategic direction and guidance on infrastructure components.
• Manage audio/visual use and equipment in all buildings and collaborate with the vendor to implement world‑class collaboration experiences.
• Implement IT governance, security controls, and compliance measures, promoting a culture of responsibility.
• Build positive relationships with external vendors and service providers, ensuring consistent, reliable, and cost‑conscious service.

• Strong belief in ZERO:
  Being Safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values.
• Strong work ethic with an ALL IN attitude.
• High level of customer centricity.
• Strong team leader who builds relationships.
• Fast‑paced work environment.
• Time management, accountability, and prioritization skills.
• Self‑motivated, goal‑oriented, and driven to accomplish department goals.
• Problem‑solving and solution orientation.
• Influence desired outcomes by master relationship building.
• Excellent verbal and written communication skills.
• Expert proficiency in Microsoft Office (PowerPoint, Teams, Word, Excel).
• Experience with modern cloud‑managed network technology.
• Experience with Microsoft Windows Server, Active Directory.
• High‑level experience with Windows 11 and macOS.
• Strong understanding of ITIL or similar service management frameworks.

• Located at corporate headquarters: 18777 US Hwy 66, Pacific, MO 63077
• Temperature‑controlled office environment.
• Standard office equipment such as laptop computers, copy/fax, and smartphones.

• 5+ years of technical expertise in Information Technology or Systems Administration required.
• 2+ years of proven success leading people and processes within IT Operations with technology policy and procedure management required.
• Bachelor’s degree in business or related field strongly preferred.
• High School Diploma or equivalent required.

This position pays between $115,000 and $130,000 base compensation a year.

ADB Companies, LLC is an equal opportunity employer. All candidates agree to complete a selection assessment and pre‑employment drug screen.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.