Substitute Technology Support Technician

Representative Duties:
About the Position:

Job Description

San Bernardino Community College District accepts applications for part-time, hourly substitute positions for our two college campuses (San Bernardino Valley College and Crafton Hills College) on a continuous basis. However, this does not imply the department is actively recruiting for this position. If there is an interest and/or need within the specific department, applicants who meet the minimum requirements will be contacted by respective department managers.

Applications submitted will remain active for up to one (1) year.

This posting is to establish a pool of qualified applicants positions as Substitute Technology Support Technician.

Performs a variety of minor technical support duties to assist faculty, staff, and students in operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines in assigned areas.

Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.

• Assists faculty, staff, and students with the general use of a variety of computers and other technical equipment; demonstrates procedures and functionality; assists faculty, staff and students in the creation and triage of helpdesk trouble tickets.
• Assists students in accessing email, learning management system accounts, student information system.
• Troubleshoots, repairs, and maintains computers and other peripheral devices.
• Performs routine maintenance on computer hardware and copiers.
• Installs computer software; sets up computer hardware for use in a laboratory environment; cleans and maintains computer related hardware and copiers.
• Troubleshoots malfunctions and performs repairs to hardware and software; prepares equipment for major repairs.
• Performs software maintenance on computers.
• Learns the operation of software in order to inform and assist students and staff.
• Maintains inventory of computer related equipment and software; notifies appropriate staff when ordering is necessary.
• Performs other duties related to the primary job duties.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

• Performs operations involving counting, adding, subtracting, multiplication and division
• Follow multi-step computational procedures and apply formulas
• Apply basic algebraic or geometric reasoning and problem solving
• Recognize approaches and algorithms for finding real world computational solutions**
• Computes and interprets descriptive statistics**

• Analytically and logically evaluates information to resolve problems
• Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing itMay detect ambiguous, incomplete, or conflicting information or instructions**

• Focusing on the details of work content
• Shows care and thoroughness in adhering to process and procedures that assure quality
• Applies knowledge and skill in recognizing and evaluating details of work**
• Applies skilled final touches on products

• Apply sorting, coding and categorizing rules
• Analyze data
• Read reports
• Draw meaning and conclusions from quantitative and/or qualitative data

• Follows a clear-cut set of rules
• Understands practical necessity of rules and ethical guidelines
• Shows consistency in behavior and judgement over a long term and varied situations

• Understanding, interpreting, and ensuring compliance with laws and regulations
• Locates, understands, or provides factual regulator information**
• Works within the bounds and limits of what is permissible

• Working with electronic hardware and software applications
• Using basic features and functions of software and hardware
• Experiments and finds novel uses for standard features and functions **
• Adds, improves, modifies, or…