IT Service Desk Technician

Location: Lake Spring

Description

:

The IT Service Desk Technician provides technical support for end user hardware and software needs. The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.

Education:

• Preferred:
Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

Experience:

•

Required:

2-6 years of experience in healthcare IT support or related field OR Associate degree in healthcare information technology, information technology, or a related field.

Skills:

• Knowledge of computer hardware, including CPU's, RAM, Hard Drives, etc.
• Exceptional written and oral communication skills
• Exception interpersonal skills, with a focus on rapport-building
• Strong documentation skills
• Understanding of TCP/IP based networking
• Work well with minimal supervision showing clear direction and initiative
• Strong analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment.

Licensure/Certification /Registration:
• N/A