IT Customer Support Analyst - Service Desk

Location: Lake Spring

Description

:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education:

• Preferred:
Associate's degree in Computer Science, Information Technology,

Experience:

• Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Skills:

• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.

Licensure/Certification /Registration: N/A