Desktop Support Technician

Title:
Desktop Support Technician

Location: Dickinson, ND

Start Date: ASAP

End Date: 12‑month term

Work Type: On‑site | On‑call required

We are seeking a dedicated Desktop Support Technician to join our team in Dickinson, ND. This role is ideal for candidates with strong customer service skills, a solid technical foundation, and the ability to troubleshoot a wide range of desktop, hardware, and software issues in a fast‑paced environment. The technician will provide day‑to‑day support for end users, ensure operational continuity, and participate in on‑call rotations as needed.

• Provide hands‑on technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, network, and connectivity issues
• Install, configure, and maintain operating systems and approved applications
• Support user account management and access permissions
• Perform system imaging, device deployment, and upgrades
• Document all support interactions and resolutions in the ticketing system
• Collaborate with IT teams to elevate and resolve complex issues
• Participate in on‑call rotations and respond to after‑hours incidents as required
• Maintain inventory of equipment and ensure accurate tracking
• Deliver high‑quality, customer‑focused service at all times

• Basic understanding of Windows OS, hardware components, and troubleshooting
• Familiarity with ticketing systems and remote‑support tools
• Strong communication and customer service skills
• Ability to follow standard procedures and elevate when necessary

• 2+ years of desktop support or IT helpdesk experience
• Strong proficiency with Windows OS, Active Directory, O365, and hardware diagnostics
• Experience with imaging, deployments, and network troubleshooting
• Ability to work independently and handle complex technical tasks

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed.

We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market‑leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.