Senior Analyst, Payroll Governance

Location: O'Fallon

Senior Analyst, Payroll Governance page is loaded## Senior Analyst, Payroll Governance locations:
O'Fallon, Missouri time type:
Full time posted on:
Posted 4 Days Agojob requisition :
R-266505
** Our Purpose
*** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
*** Title and Summary**### Senior Analyst, Payroll Governance### Overview  We are seeking a detail-oriented, proactive Senior Payroll Analyst to join our Payroll Governance team. In this role, you will play a critical part in driving operational excellence, compliance, and employee support across our payroll operations. You’ll be instrumental in managing payroll-related inquiries, enhancing control frameworks, supporting audit readiness, and collaborating with internal and external stakeholders to ensure a seamless and compliant payroll experience globally.
Role  
1. Case Management & Employee Support  
• Support Tier 2 and Tier 3 payroll inquiries, including escalations from HR, Tier 1 service centers, and regional payroll leads.  
• Develop and maintain standardized processes, templates, and a knowledge base to ensure consistent inquiry handling.  
• Provide country-specific payroll support and guidance for complex or non-standard questions.  
• Liaise between employees, vendors, and internal departments to resolve issues efficiently.  
• Help train Tier 1 teams to improve first-line payroll inquiry resolution.  
2. Employee Stock Purchase Plan (ESPP) Support  
• Serve as subject matter expert and provide project support for global ESPP implementations.  
• Collaborate with Workday Technology, Total Rewards, and Payroll teams to support payroll-related ESPP processes.  
• Manage processes related to ESPP refunds, terminations, and reporting.  
3. Controls, Compliance & Audit  
• Support the design and implementation of global operational and SOX payroll controls.  
• Ensure execution and documentation of payroll controls across regions.  
• Track and document compliance activities; identify gaps and recommend improvements.  
• Assist with internal and external audit preparation and act as a liaison in partnership with regional payroll leads.  
• Ensure payroll tax compliance across all jurisdictions by monitoring regulatory changes, reviewing tax filings, and partnering with internal teams and external vendors to mitigate compliance risks.  
4. Vendor Management & Service Delivery  
• Partner with vendors and internal teams to resolve operational issues and improve service delivery.  
• Monitor vendor performance against SLAs, raise service tickets, and track issue resolution.  
• Coordinate invoice reviews and support data reporting for payroll costs and headcount metrics.  
5. Change Management & Payroll Projects  
• Support process redesign, system updates, and configuration requests.  
• Document payroll processes including checklists, control logs, and process templates.  
• Provide testing guidelines and timelines for payroll process changes, integrations, and system updates.  
6. Quality Assurance & Continuous Improvement  
• Identify and lead operational efficiency improvements to reduce manual effort and errors.  
• Monitor and report on key operational metrics such as error rates and processing timelines.  
• Collaborate with cross-functional teams (Total Rewards, Benefits, Risk Management, Workday Technology) to drive alignment and efficiency.  
• Support payroll transitions, M&A integrations, and new country rollouts.  
• Partner with cross functional teams on data needs and insights    All About You  
• Bachelor’s degree in accounting, finance, business administration, or related field, preferred.  
• Payroll, compliance, or audit experience in a multinational environment.  
• Strong understanding of global payroll…