Enrollment Systems Analyst - Undergraduate Admissions

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Position Status: Full-time regular
Location: San Diego
Position Type: Administrator, Office of Admissions

Position Title & Department:

Enrollment Systems Analyst - Undergraduate Admissions;
Undergraduate Admissions

Department

Description:

Undergraduate Admissions celebrates innovative thinkers who are determined to create lasting change. Our students and faculty members embrace change and relish being part of a globally-minded community of scholars.

University

Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background.

The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed

Description:

Reporting to the Assistant Vice Provost for Enrollment Analytics, Systems and Research (AVP), the Enrollment Systems Analyst serves as a strategic systems analyst and technical lead for University of San Diego’s undergraduate admissions CRM environment. This role provides hands‑on troubleshooting in Slate, Slate user training, and Slate technical support while collaborating with campus partners to improve system functionality, reporting, and data integration.

The role requires a blend of enrollment process expertise, strong data acumen, and the ability to translate business needs into scalable, automated technical solutions.

• Serve as a functional expert and Slate Captain for Technolutions Slate, leading system design, maintenance, and optimization aligned with strategic enrollment goals.
• Lead annual cycle preparation, including updates to forms, rules, application logic, and user interfaces.
• Gather and translate business needs into technical requirements, collaborating with stakeholders to develop scalable solutions such as workflows, portals, dashboards, automations, and data integrations that enhance recruitment and admissions operations.
• Support evolving recruitment, application, and yield strategies by designing features that advance CRM usage beyond industry standards.
• Maintain and enhance daily CRM operations (e.g., event management, querying, form development, and data uploads), ensuring data integrity and consistent user experiences.
• Provide hands‑on troubleshooting and first‑level support for CRM‑related issues, collecting details, diagnosing problems, managing user expectations, and escalating urgent or complex cases as needed. Work closely with campus partners and IT services to resolve system and application issues, ensuring a smooth user experience.
• Monitor and resolve data errors with strong attention to detail and confidentiality.
• Develop, maintain, and update portal experiences for prospective and incoming students, internal staff, and other key stakeholders.
• Advise on system capabilities, limitations, and best practices while working closely with the AVP to optimize recruitment and marketing technologies.

• Develop, test, and validate queries, reports, and dashboards with a consistent focus on accuracy and efficiency.
• Support data‑driven initiatives by identifying missing or critical data points, recommending improvements to data collection methods, and enhancing field structures and prompt logic within the CRM.
• In collaboration with the AVP, analyze, map, and import data into and out of Slate on a regular basis, including the Common Application, test scores, external vendors, and other offices.
• Collaborate with the AVP to maintain data integrity and quality by proactively identifying…