Strategic Account Manager; North America

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place!

Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence.

Our mission at Goodstack is to revolutionize how the world does good 🌎.

As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including Google, OpenAI, Tik Tok, Linked In, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.

In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We’re building the world’s leading platform that powers donations to nonprofits globally.

To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey –
we need you 🫵

We’re hiring a Strategic Account Manager to manage and grow relationships with some of the world’s most influential companies and help us expand across North America.

In this role, you'll own a portfolio of large enterprise clients – driving renewals, uncovering growth, and making sure every customer sees clear, measurable value from Goodstack.

This is a commercial role, but also a relationship one. You’ll be the main point of contact for senior executives at major global brands – the person they trust when they need direction, advice, or action.

• Own and grow major accounts: Manage a handful of big, global clients – the kind that expect structure, attention, and results.

• Stay close to clients: You’ll meet them in person regularly across North America. Face time matters – it’s how real partnerships are built.

• Be in control of your business: Stay across every renewal, forecast accurately, and handle challenges early.

• Show clear impact: Run quarterly reviews that prove the value we bring – using data, results, and stories that matter to them.

• Work well with others: You’ll collaborate closely with Product, Solutions, and Marketing – when clients raise something, you’ll help get it fixed fast.

• Help us improve: We’re growing quickly. You’ll play a part in building the processes and routines that make the team better as we scale.

• You’ve built trusted relationships across your portfolio.

• You’ve identified 3–5 expansion opportunities with clear, quantified value.

• Every stakeholder is mapped, and you have a plan for each.

• Forecasts are accurate – no surprises.

• You’re contributing to improving our playbooks, systems, and ways of working.

• Experienced: A seasoned Account Manager or Senior AE with a strong record in a high-growth SaaS scale-up
  .

• Structured: Skilled in proven sales methodologies (e.g. Challenger, SPICED, MEDDPICC) and disciplined in process.

• Commercial: Thinks in numbers but builds relationships with empathy. Spots opportunity and knows how to expand enterprise accounts.

• Trusted advisor: Clients rely on you for clarity and direction – when you call, they pick up.

• Clear communicator: Direct, concise, and easy to follow. You simplify complex situations and don’t waste words.

• Calm and confident: Thrives in a fast-paced environment. You stay composed, assert your view, and show respect in every interaction.

• Ambitious: You want to earn well, progress fast, and help build something meaningful. You bring energy and a growth mindset every day.

• Mobile: Willing to travel across North America every 4–6 weeks and to the UK around four times per year.

Ideal experience:

• Around…