Data Center Technician IC

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people‑first approach, Milestone continues to deliver industry‑leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

As a Data Center Technician II
, you will work closely with Data Center Leads to install, troubleshoot, and maintain servers, networking equipment, and cabling. This role requires advanced technical proficiency, strong problem‑solving skills, and the ability to work independently while supporting critical data center operations.

• Manage and execute the ticket management process with accuracy and efficiency.
• Apply advanced diagnostic methods to troubleshoot and resolve complex data center equipment issues.
• Accurately pull and manage inventory according to established processes and update inventory systems promptly.
• Perform server repairs
  , including replacing hard drives, RAM, motherboards, and other components.
• Physically assist with moving and racking equipment for projects and operational needs.
• We are Hardware/Component replacement focused with the possibility of delving into software in the future
• Lead or support special projects with minimal supervision, ensuring timely completion.
• Assist with training new hires and working with our Global Training Team
• Carry out Lead responsibilities when the Data Center Lead is out of office or engaged on other projects
  , ensuring continuity of operations and team coordination.
• Identify and elevate recurring issues or risks to management proactively.
• Maintain compliance with safety standards and operational best practices.
• Perform additional tasks as directed by management to support data center reliability and efficiency.

• High School Diploma or GED (Associate or Bachelor’s degree preferred).
• A Real or other federally accepted identification for U.S. travel.
• Minimum 2 years of experience in data center operations or computer hardware repair.
• Strong hands‑on experience with computer hardware diagnostics and repair
  .
• Ability to travel to supported data center locations.
• Proficiency in learning and adapting to new software tools quickly.
• Excellent professional communication skills
  , both verbal and written.
• Ability to multi‑task
  , prioritize effectively, and work independently with minimal supervision.
• Comfortable wearing PPE for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds
  .
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90 degrees Fahrenheit during certain times of the year.

• Associate or bachelor’s degree in a related field, or currently pursuing…