SAP & Training Analyst

About NTT DATA Business Solutions:

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our clients trust our deep experience and proven approaches - all around the world.

Our Change Assurance Practice has been growing consistently over the last 4 years and the services delivered by this team remain a key strand of the NTT DATA Business Solutions growth strategy. There is a significant market opportunity to help existing & new customers achieve their digital transformation goals with the addition of change management and project-based training services. Our Change and Training Consultants are encouraged to support the growth of this important line of business and contribute to the evolution of the practice itself by putting forward ideas and innovations to improve either client or colleague benefits.

On the job training is provided on the NTT DATA Business Solutions project toolset.

As the Change and Training Consultant you will be responsible for leading and managing change activities confidently across IT led transformation programmes, ensuring that all impacted stakeholders are engaged, supported, and prepared for change. Working with our proven methods for each implementation type you will apply relevant approach for the change activities agreed within the relevant Statements of Work.

• Project Participation:
  Be an integral part of the Change and Training Team, contributing to the successful implementation of new systems and processes, transforming business change into tangible value.
• Deliverables:
  Deliver high-quality business change deliverables on time as part of the project scope.
• Apply the change & training methodology to the project or programme ensuring, depending upon the scenario this will include but is not limited to:
• Change Network Support:
  Assist in establishing and managing a Change Network, including change agents, super users, and trainers, to facilitate business engagement and readiness.
• Impact Assessment Support:
  Help assess the impact of the transformation, quantifying the scale and nature of changes across various organisational groups.
• Change Action Planning:
  Collaborate to create, maintain, and execute a detailed change action plan addressing identified change impacts, including communication, training, and other relevant interventions.
• Communication Planning:
  Support the creation and execution of a communications plan, ensuring alignment with the overall project change strategy.
• Business Process Support:
  Assist in updating business process maps and developing standard operating procedures in coordination with the business process leads.
• Readiness Assessment:
  Contribute to business readiness assessments, supporting project readiness tracking and conducting surveys to gather input on the change process.
• Training Support for various training activities, including:
  • Training needs analysis.
  • Training material development.
  • Course logistics and scheduling.
  • Train-the-trainer sessions.
  • End-user training delivery and feedback collection.
• Technical Tools Support:
  Support the technical configuration of change management and training tools (e.g., LMS platforms or survey tools) as required.
• Knowledge Sharing:
  Contribute to team development and the enhancement of methodology practices, taking responsibility for self-directed learning and advancing team skills.
• Contribute to practice development supporting or leading on initiatives and or supporting business development activities.

• APMG Foundation.

Experience:

• 4+ years working in change management, training or organisation development with exposure to large-scale technology transformations
• Experience in supporting OCM and training delivery in technology driven change environments.
• Have led on specific deliverables within the OCM and or Training on technology driven change programmes.
• Understand how the different OCM and Training methodology components enable end users to adopt new ways of working smoothly.

Skills:

• Strong written and verbal communication skills, with the ability to present clearly and effectively.
• Able to quickly analyse business processes and identify interdependencies across teams and functions.
• Empathetic, positive, and proactive, with a strong…