ServiceNow Administrator​/Developer

Job Description

Role:
Service Now Administrator/Developer

Location:
Universal City, CA (LA Area)

Duration: 12 MONTH Contract MINIMUM

Start Date:
July 10th

• Support the development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Service Portal, Change, Problem, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.
• Collaborate with team members to define, analyze, understand and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
• Formulate testing approach, test cases and document them.
• Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
• Participate / conduct code walkthroughs. Develop coding standards.
• Participate in and support Service Now version upgrades. Install, test and take new applications live in Service Now.
• Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
• Create technical architecture, design and user guide documentation.
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Analyze, troubleshoot, and remedy identified system issues.
• Coach and oversee the activities of Service Now support partner resources on an as-needed basis.
• Provide on-call support when Production issues occur.