IT Help Desk

• Provide first-level helpdesk support to troubleshoot, diagnose, and resolve user, software, and hardware issues.
• Evaluate and act on the analysis and solutions to problems and requests.
• Review, recommend, plan, and implement new processes and technologies.
• Provision and deploy computer software and hardware.
• Assist in the management of end-user accounts (create, modify, delete) for network and systems access.
• Maintain and support shared IT resources including conference rooms, printers/scanners/copiers, and other related peripherals.
• Perform scheduled daily/weekly/monthly/quarterly/semi-annual/annual IT tasks.
• Contribute to the development and maintenance of documentation including audit-related activities, training materials, ticketing system, knowledge base, and procedures.
• Maintain up to date and accurate user, software, and hardware reports, lists, and inventories.
• Regularly make onsite visits to Southern California branches and as necessary onsite visits to Northern California branches.

• Bachler Degree and above
• 1-2 years of directly related experience

9:00 am - 5:30 pm
Pacific Time, Mon.

- Fri